PIOTR BEDNAREK
Hello
I'm a huge fan of removing or re-inventing processes and ending them with automation. The goal of those actions is to find efficiency at work.
With currently available technology and the rise of AI, there's no better moment to look for some leverage coming out of it.
We can work way less dumb and more in automated way
The promise
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people work smart and more efficiently, the customer gets value way more often
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some jobs completely disappear from our company - running a business is easier
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work is done by computers, and people only oversee them
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correlation between # of customers and # of people improves (see the chart ⬇️)
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Areas where I want to help
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team education, what's even possible with AI/Automation,
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creating a desire to simplify things and replace manual work with automations,
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spreading the usage of AI-based technologies,
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identify automation champions, build a community around them,
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shortening the time from idea to use AI to use it live,
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^ reinforce those behaviours,
Projects where CAO can help
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decreasing # of chats that reach out to Humans - moving cases to AI bot and focusing on more complex cases with a smaller and stronger team (in progress),
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automating repeatable questions for Technical Support (✅ on #support-tech),
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building our own internal tools for automation (in progress #internal-tools-tech-ai-projects)
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automating repeatable questions to Legal Team (✅ on #legal),
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automating our Sales team work around calls, CRM activities, building quotes and prospecting (in progress)
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spreading the usage of assistant bots like ChatGPT (in progress, 60+ people already there),
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shortening the process of picking new software to days instead of weeks (✅ - new flow published, we also automate the initial terms review process),
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simplifying monthly invoice handling from Texters for our Finance team - no more manual re-typing the numbers to Excel (✅),
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simplifying invoice recognition from our vendors using OCR tools (✅),
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company slack simplification - with the use of slack AI (✅),
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new coding tools like Cursor (#cursor-users) and Github Copilot (✅),
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candidate and Texter lifecycle automation from HR perspective (call recording, transcripts and summaries ✅),
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code review automation with CodeRabbit (✅ on #code-rabbitt-feedback)
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finding technology to automate manual tests so the development process is faster (in progress)
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finding technology for speeding up the design process (tbd)
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automating flows in Jira (closing tickets, sending updates)
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many more (dm me your ideas!)
Contact
I'm always looking for new and exciting opportunities. Let's talk.
@piotrek at your Slack
